|Inquiry||InquiryMost of our items are made to order.
We cannot produce mass quantities, but we do accept customize orders so feel free to send us your request.
|Price estimate||Price estimateLet us know which design (by product number), type of wood, size, quantity, specification you would like, as far as you can answer. We will calculate the estimate.|
|A confirmation document for the order,sent and signed||A confirmation document for the order,sent and signedTo prevent troubles, we will send you a confirmation document with all the deals and information written down. It will be the contract, so sign it and send us a copy back.|
|Official order||Official orderAfter the size and specification is fixed and we receive an official order, we will draw a CAD design just for you, so you can imagine the finished product.|
|Measuring at site||Measuring at siteFittings like the kumiko shoji all vary in size and specification, so measurement at the actual site is necessary. We recommend customers to consult a nearby housing reform company or construction company.|
|Issuance of invoice||Issuance of invoiceWe will issue the invoice after measuring the site.
If there are changes in the measurements, the quoted amount might change as well.
|Production||ProductionOur craftsman will make each and every fitting with extreme care and skills.
It depends on the item and quantity, but we set 30 days from the official order as a standard delivery time. If you are in a hurry, please note so in your inquiry.
|Payment||PaymentWe deliver our items only when the payment is complete. We appreciate your understanding.|
|Delivery||DeliveryWe will carefully pack the items and dispatch them. We accept specified delivery dates, but cannot accept time specification. We appreciate your understanding.|